Step 1 Has the user successfully connected before?
Step 2 Does the user have a copy of General Setup Information?
Step 3 Does the user have a copy of Specific Setup Information?
Step 4 Does the user have the appropriate copy of Specific Setup Information?
Step 5 Is the modem connected correctly?
Step 6 Are the user name and password working correctly?
Step 7 Select the appropriate operating system for further troubleshooting tips:

Don't Know
DOS
Macintosh System 7.5 or MacTCP
Macintosh OS 8.0 or 8.1
Windows 3.1, 3.11, or Windows for Workgroups
Windows 95
Windows 98
Windows NT Workstation 4.0
Windows 2000 Professional
Windows Millenium Edition
Windows XP Home Edition